Extended Fitting Warranty

Our extended fitting warranty is brought to you by Fidbox® and is only offered to installations over underfloor heating systems.

What is Fidbox®  floor protector?

The Fidbox®  is a monitor for temperature (°C) and relative humidity (%) as well as a data log for long-term data recording all in one, which is concealed within hardwood flooring. The data stored can be read at any time by wireless transmission and allows the determination of the degree of moisture in the subfloor and in the hardwood flooring by vertical measurements. This information is not only pertaining to the indoor environment, but is especially important in the event of damage as it provides understandable facts.

In brief what are the benefits of installing Fidbox®?

  • The Fidbox® provides reliable diagnosis and data when it is needed most. It monitors environmental conditions, before, during, and after installation.
  • The Fidbox® is installed directly to the underneath of the flooring and measures the temperature and humidity.
  • With the Fidbox® , you receive substantiated, resilient long-term data and gapless documentation of your construction project.
  • The Fidbox® saves and documents the temperature and humidity conditions in the floor construction. This data can be read non-destructively at any time for up to ten years. The data can be used to unambiguously clarify questions of liability in the event of complaints. In addition, the Fidbox®  increases the product security as it helps to avoid damages caused by improper handling.

Why is Fidbox®  an important tool for homeowners and property owners?

Timber is a natural material that expands and contracts based on its moisture level which is in turn dependant on the temperature and humidity of its surroundings. Hardwood flooring when installed over underfloor heating is susceptible to extreme changes in temperature and humidity that can cause damage such as cupping, cracking, buckling, and open joints. Similarly when hardwood floors are installed they are at risk from moisture gains or loss from sub floors and the environment. If moisture levels change too much floors can be ruined costing all involved time, money and reputation.

Flooring manufacturers and installers set warranty specifications for temperature and humidity conditions that need to be maintained to protect the flooring and If things do go wrong it is often unclear who is at fault. The Fidbox® puts a stop to that and provides unadulteratable clarity as to the question of guilt; prompt – candid – definite! 

How much does it cost?

Each Fidbox® sensor costs £199.00 or is provided FOC for certain installations

How many do I need?

It is advisable (but not necessary) to have one Fidbox® installed in each zone of the installation property i.e. each room

What will I get?

Your fitting warranty with The Wood Floor Company will be extended from 1 year to 8 years (Please refer to our Standard Fitting Warranty for more information)