The Supply & Installation Process

Step 1: Consult

Commissioning a flooring project is a big commitment, so it’s always important to know you have invested in the right people for the job. Our goal is to deliver you an exceptional floor that is fit for “life”

Firstly, call 01325 952329 where one of our talented design consultants will discuss your requirements and aspirations in depth. If you have any questions or need some inspiration, our team is on hand to help bring your vision to life.

Once we have discussed your requirements we will then bring large sample boards to you so that you can see and feel the stunning detail in your own home at a time that suits you. We will take exacting measurements and provide you with a written quotation for the project (Usually within 24 hours)

Step 2: Commission

Chosen your new floor and happy with our quotation? Now it’s time to start bringing your project to fruition. We will carefully schedule your work into our diary and guide you through our very simple and straight forward booking in process.

Step 3: Create

Time for installation. We understand that our clients expect nothing less than perfection from their new flooring investment.

All of our Wood Floors are installed by time served craftsmen. They are flooring specialists, not general joiners and they truly understand all particularities of flooring installation. They will carefully and meticulously execute every cut, joint and finish to perfection. Nothing is rushed or compromised and we aim for excellence in every installation, every single time.

Our team are punctual, friendly, approachable and overly cautious about detailing which makes our team stand out from the crowd.

“We always strive to exceed expectations both in the delivery of our service and the execution of our installation” Andrew Jackson (Director & Senior Project Manager)

Once installed, your new flooring is then rigorously quality checked against our exacting expectations by either our Senior Project Manager or one of our Directors. After all, it’s about delivering a floor that you’ll love for a lifetime.

Step 4: Nurture

Beyond commissioning and installation we provide a continual after sales service to all of our clients.

All of our floors come with a one year fitting guarantee as standard and we offer a free 1 year health check to ensure your floor is performing as it should.

Most people aren’t aware that the ongoing cleaning and maintenance of their floors, whether daily or periodically, is one of the most important things to get right. Not only does it keep your interior looking constantly fabulous it will also save you lots of valuable time and money in the long term so when we install your new floor we will also provide you with our recommendations for cleaning and maintenance to ensure that you get it right from the word go.